Follow

Panopto Bug Alert: Audio/Video Desync with "Capture Computer Audio"

Panoptosmall.jpg

What is the bug and its impact?
When Capture Computer Audio is selected, the resulting primary stream's audio and video are not properly synchronized under certain conditions.

ManageRecordings.png

Users who choose to enable computer audio capture should first make a test recording to ensure they don't experience desync. Desync is more likely when the PC's CPU is near maximum, so customers should also monitor CPU load during the test recording to ensure it stays below 80 percent.

When will this bug be fixed in Panopto?
We plan to implement a permanent fix for this issue in a future update to Panopto. We are currently targeting later this year for those updates.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments